Capgemini Exceller – Contact Support Group Recruitment 2025
Jobs Overview
Capgemini has released an official notification for the recruitment of candidates for its Contact Support Group (CSG) in Coimbatore. This role involves IT support, customer management, and technical troubleshooting across various industries. Eligible candidates from the 2024 & 2025 batches can apply online before 15 May 2025.
Key Details
| Category | Details |
|---|---|
| Organization | Capgemini |
| Job Location | Coimbatore |
| Job Role | Contact Support Group (CSG) – IT Support |
| Application Mode | Online |
| Application Deadline | 15 May 2025, 12:00 AM |
| CTC | INR 3,00,000 per annum |
| Salary Break-up | 3 LPA + ₹25,000 one-time incentive |
| Official Website | Capgemini Careers Portal |
Job Description – Contact Support Group Recruitment 2025
- Provide best-in-class customer service, problem resolution, and technical troubleshooting over phone, email, and chat.
- Manage tickets by prioritizing urgency, categorizing issues, and keeping customers informed.
- Use business intelligence tools to analyze ticket data and support customers efficiently.
- Deliver high-quality service while interacting with customers across industries such as telecommunications, financial services, healthcare, and technology.
- Handle internet troubleshooting, password resets, session resets, and profile modifications.
- Resolve issues through first-contact resolution and escalate when necessary.
- Work in a 24×7 rotational shift environment to support clients in different time zones.
- Interact professionally, demonstrating empathy and communication skills to enhance customer satisfaction.
Eligibility Criteria
- Educational Qualification: Any 3-year graduate/diploma pass-outs from the 2024 & 2025 batches.
- Required Skills:
- Excellent communication and English-speaking skills.
- Good interpersonal skills and ability to perform under pressure.
- Basic computing skills.
- Willingness to relocate to any location and work in night shifts.
- Additional Requirements: Candidates must have an active DigiLocker account and a mobile number linked to their Aadhaar for verification.
Selection Process – Contact Support Group Recruitment 2025
- Only shortlisted candidates will be invited for the assessment and selection process.
- Selection will be conducted virtually.
- Candidates must arrange the required infrastructure for online assessments.
Important Notes
- Participation does not guarantee a call or offer letter.
- Selection is based on available positions across different locations in India.
- This position is open only for Indian citizens.
Important Links – Contact Support Group Recruitment 2025
- 📜 Official Notification: Download Here
- 📝 Apply Online: Click Here
- 📢 TN JOB ZONE Telegram Channel: Join Here
- 🔗 Explore More Job Updates: Visit Here
Apply now and kickstart your career at Capgemini’s Contact Support Group (CSG)!
